In today's age, salespeople are more accessible than ever, thanks in large part to cell phones. No longer do customers have to wait for their sales rep to get to the office to get in touch with them, or to return previous phone calls. Now that seemingly everyone has a cell phone, it can be a plus for both the customer (being able to get in touch with their sales rep throughout the day even if they're out of the office) and the sales rep (being able to be accessed while away from the office). However, there is a point where this becomes more of a hindrance than a help: sales reps are humans just like you.
Allow me to explain a scenario:
Like many other occupations, I as a sales rep have a company-issued cell phone intended for business use, i.e., being able to contact customers and vice versa. Also like many other occupations, I'm an hourly employee (plus commission), meaning that using the company-issued phone is considered work. As such, I'm not allowed to use the phone for business reasons while not at work. The problem with that is that some customers don't realize this and call incessantly. I'm not referring to the ones that call once and conveniently leave a voicemail, I'm speaking of the ones that call as if the house is burning down.
Just like others, on their days off, sales reps like to enjoy them. Not to trivialize whatever reason you may be harassing the sales rep about, please be patient and give them a chance to listen to the voicemail (if you left one in the first place) and let them enjoy their day just like you'd like to.
No comments:
Post a Comment